Customer Service
Agents
Desktop Notifications
$49
You’ll be informed of anything that occurs on your support system by the desktop notifications
Description
Desktop Notifications
Stay informed with real-time support alerts. Receive immediate push notifications directly on your desktop whenever a new ticket arrives, an agent is assigned, or a response is posted.
Real-Time Alert System.
Instant Push Alerts
Admins, agents, and users receive instant popup alerts for any support action, ensuring no response goes unnoticed.
Firebase Integration
Leverage the power of Firebase API keys to deliver secure and lightning-fast notifications across all desktop browsers.
Majestic Support’s Desktop Notifications add-on keeps you permanently connected to your helpdesk activity. By delivering immediate popup notifications for every support request, it ensures your team reacts with professional speed to every inquiry.
Master Your Response Readiness
Maintain an agile support environment with industry-standard push notification technology:
- Proactive Updates: Get notified the exact moment a new ticket hits your system without refreshing your browser.
- Assignment Alerts: Agents receive specialized notifications as soon as a supervisor assigns a case to them.
- Bidirectional Sync: Both staff and customers receive instant feedback when a response is posted in a thread.
- Firebase Configuration: Easily set up your secure push infrastructure using dedicated Firebase API keys in the system settings.
