Customer Service
Agents
Time Tracking
$49
Track the amount of time spent on each customer support ticket without losing focus and enhance team productivity
Description
Time Tracking
Monitor team efficiency with precision. Track exactly how much time is spent on each individual ticket using a built-in stopwatch to optimize your support workflow.
Performance and Productivity.
Agent Timer
Agents can start and stop the timer directly from the ticket sidebar to measure the exact resolution time for customer queries.
Admin Insights
Administrators can view comprehensive reports on agent performance, tracking time spent per client or issue category.
Majestic Support’s Time Tracking extension allows you to see how effectively your team is performing. By monitoring the amount of time spent on every ticket, you can determine productivity levels and identify performance gaps.
Master Your Team Performance
Inspire your support staff and streamline your workflow with granular timing tools:
- Manual Log Edits: Need to adjust a log? Admins and agents can edit tracked time with specific reason entries.
- Resource Allocation: Track exactly where agents spend their time, which accounts they prioritize, and which clients require the most effort.
- Efficiency Estimates: Estimate the time needed for simple tickets versus challenging ones before escalation.
- Goal Setting: Empower team members to assess their own productivity and set targets for resolution speed.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
