Infinite Possibilities.

Automatic ticket distribution based on rules or categories.

Unique submission forms for different departments.

Flag tickets that pass your SLA response time limits.

Categorize tickets into topics for faster routing.

Custom workflow triggers based on status changes.

Audit every status change and action on a ticket.

Identify the most common causes of ticket resolution.

Team-only communication visible inside tickets for internal collaboration.

Combine duplicate user requests into one thread to reduce clutter.

Block persistent spam domains and users instantly.

Limit open requests per user to manage load and fair usage.

Carbon copy stakeholders into conversations automatically.

Perfect for supporting digital asset stores and licensed software.

Verify purchase codes for ThemeForest and CodeCanyon authors automatically.

Self-service dashboard for common questions to reduce ticket volume.

Manage documentation and assets for users directly in the helpdesk.

Internal Mail

Agent-to-agent messaging bridge for secure internal communication.

Build a documentation hub that suggests articles to deflect tickets instantly.

Desktop Notifications

Real-time alerts outside of the browser window for agents and users.

Front-End Widgets

Embed support entry points anywhere on your site with shortcodes.

User Options

Preferences for how users view and manage their tickets effectively.