Customer Service
Agents
Agents
$49
Add agents and assign roles and permissions to provide assistance and support for customer support tickets
Description
Customer Service
Agents
Empower your team by creating specific roles with unique permissions. Delegate tasks to supervisors and manage agent access levels with precision.
Structured Team Management.
Private Tickets
Agents can only see and manage tickets assigned to them, keeping your workspace clean and organized.
Supervisor Role
Designate supervisors to oversee all tickets, manage agent assignments, and monitor quality.
Majestic Support’s Customer Service Agents extension allow you to have more control over your customer service agents by creating specific roles with different permissions and levels of access.
Master your Support Workflow
By default, WordPress roles can be too broad for support. This add-on provides the granularity needed to scale a support team effectively:
- Ticket Privacy: Ensure agents focus only on their tasks and keep customer data confidential.
- Supervisor Oversight: Give managers the power to view all inquiries without being the primary agent.
- Custom Permissions: Choose exactly what your staff can edit, delete, or reassign.
- Agent Performance: Track specific response times and ticket closures per team member.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
