Customer Service
Agents
Merge Tickets
$49
Merge one or more tickets into another if you receive two support requests from the same end user about the same issue
Description
MergeTickets
Consolidate duplicate inquiries into a single conversation. Eliminate redundancy and maximize agent efficiency by integrating multiple tickets on the same subject.
Streamlined Inbox Management.
Quick Consolidation
Admins can combine two or more tickets with the same topic by simply using the merge button, freeing up time for unique issues.
Agent Productivity
Agents can merge duplicate tickets from the same user to avoid confusion and maintain a unified support history.
Majestic Support’s Merge Tickets extension refers to integrating two or more tickets into one. Often, multiple tickets are sent regarding the same problem; this add-on ensures you only provide support once per topic.
Master Your Ticket Volume
Reduce clutter and focus your team’s energy where it matters most with advanced merging features:
- Duplicate Detection: Identify tickets from the same user on identical subjects to prevent wasted effort.
- Hover-to-Merge: A fast, intuitive interface for administrators to combine records without complex menus.
- Unified History: Keep all customer communication regarding a single issue in one organized thread.
- Confusion Prevention: Stop agents from working on the same problem across different tickets simultaneously.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
