Merge Tickets

Merge one or more tickets into another if you receive two support requests from the same end user about the same issue

Merging tickets refers to integrating two or more tickets into one. There are hundreds of tickets sent for assistance, some of which may be on the same subject and from the same end user regarding the same problem. It is a waste of time to provide support for every ticket with the same topic.
With this add-on, you may combine any two or more tickets that have the same topic and question to support everyone. An administrator can quickly combine any two tickets with the same topic by just hovering over the merge ticket button. This will free up time for another issue.
Merge tickets by agents:
To save time, agents can also merge tickets based on similar topics and problems. Duplicate tickets are frequently merged to avoid confusion and maximize agent efficiency.

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Extension Details
  • Developer Majestic Support
  • Version 1.0.0
  • PHP version 5.6.20 or greater
  • MySQL version 5.0.15 or greater
  • Apache mod_rewrite module
  • Majestic Support latest version