Customer Service
Agents
Agent Auto Assign
$49
Make the ticket assignment process automatic and assign the most qualified agent to your tickets with conditions.
Description
Agent Auto
Assignment
Smartly assign tickets to the right agents automatically. Save time and streamline your workflow by ensuring the most qualified team member is always on the case.
Intelligent Ticket Routing.
Rule-Based Logic
Set specific conditions that determine which ticket goes to which agent based on matches found during ticket creation.
Status Management
Assigned tickets automatically move to the “Assigned” state, keeping your dashboard clean and focused.
Majestic Support’s Agent Auto Assignment extension is the perfect solution for teams tired of manual distribution. When enabled, it identifies the most qualified agent and assigns the ticket instantly.
Master Your Distribution Workflow
Create a highly efficient support environment by utilizing advanced routing conditions:
- Multiple Conditions: Combine department, priority, and custom field values for precise assignment.
- Operator Precision: Use condition titles, operators, and values to filter ticket matches perfectly.
- Workload Balance: Ensure tickets are distributed smartly to relevant agents as they arrive.
- Automated States: Eliminate the “Unassigned” bottleneck by moving new inquiries straight to active agents.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release 1.
