Customer Service
Agents
Ticket Actions
$19
Ticket action options allow you to execute additional actions on tickets
Description
Ticket Actions
Expand your management capabilities beyond basic editing. Empower your team with professional tools to print, lock, and track tickets as they move through your support pipeline.
Advanced Handling Tools.
Ticket Locking
Prevent multiple agents from making conflicting changes. Manually lock tickets to ensure dedicated focus on a specific case.
Print to PDF
Generate clean PDF layouts of entire support conversations. Perfect for record-keeping and sharing ticket histories offline.
Majestic Support’s Ticket Actions extension enhances your helpdesk functionality. Move beyond simple creation and deletion with a suite of professional tools designed for complex support workflows.
Master Your Professional Workflow
Give your agents the granularity they need to manage tickets effectively and prevent system conflicts:
- In-Progress Status: Clearly mark when an agent is actively working on a case to keep customers and supervisors informed.
- Dynamic Re-Opening: Tickets automatically revert from resolved to “Open” when a client responds, ensuring nothing is missed.
- Permission Integrity: Locked tickets remain visible to others but prevent unauthorized actions until released.
- Full Context Printing: Capture every detail of a support thread in a format suitable for professional documentation.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
