FAQs are an essential part of any help desk. With the FAQ addon, you can easily create unlimited FAQs to answer all the basic questions asked by users. Apart from common queries from customers, you can also use the FAQ extension to store some important information in advance for new users.
Add FAQs manually:
Imagine for a moment that you or another agent has recently received a ticket about a question that has been raised repeatedly. Instead of continually responding to the issue, you decide that it would be more convenient to establish a FAQ on this. So you can do that by using just one option.
Agent FAQs:
By visiting the FAQs section from the user’s menu, users can get solutions to their basic queries that they can’t find elsewhere.
User FAQs:
By visiting the FAQs section from the user’s menu, users can get solutions to their basic queries that they can’t find elsewhere.
Explore FAQs:
By visiting the FAQs section from the user’s menu, users can get solutions to their basic queries that they can’t find elsewhere.
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