Auto Close Ticket

How often have you had to manually cancel tickets that a user has neglected to respond to after going through your list of open tickets? While you wait for a response, you could want to remind them of the ticket. After a certain number of days, close the ticket if the customer still doesn’t respond.

With the help of this extension, you can set a rule to automatically close open tickets from non-responding customers. As an example, the ticket automatically closes if you respond to a customer’s ticket and they don’t. When a response is not provided, the ability to automatically close tickets would help clean up the mess and encourage users to assist us in resolving their issues.