Customer Service
Agents
Internal Mail
$29
Send messages internally about support tickets and other issues between agents with internal mail
Description
Internal Communication
Keep team discussions private and secure. Enable seamless internal messaging between agents and administrators to resolve complex issues without exposing sensitive back-and-forth to the customer.
Private Staff Collaboration.
Admin & Agent Inbox
Dedicated internal inboxes and outboxes allow staff to manage private messages, mark them as read/unread, or delete them for a clean workspace.
Agent-to-Agent Messaging
Agents can select specific colleagues from a list to compose targeted messages, ensuring collaborative problem-solving stays strictly internal.
Majestic Support’s Internal Mail extension creates a “company-only” communication layer. No one outside your organization—not even the most advanced end-user—can see the technical discussions happening behind the scenes.
Master Your Team Coordination
Streamline your internal workflow and ensure sensitive issues are discussed privately before responding to clients:
- Confidential Discussions: Perfect for discussing complex technical issues or administrative decisions that shouldn’t be part of the public ticket log.
- Professional Mail Management: Send, receive, edit, and organize internal messages with familiar inbox and outbox interfaces.
- Staff Selection: Use the “Compose” feature to pick exactly which administrator or agent needs to see your message.
- Status Tracking: Keep track of internal feedback by marking messages as read or unread, ensuring no internal request is overlooked.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
