Help Topic

The user can search for and choose the topic for which they need help using help topics

Help Topics will simplify the support process for your end users and ensure accurate ticket assignment and timely responses. Help Topics are helpful in locating the area where customers require immediate assistance. By adding this add-on, create as many help topics as needed with different names for areas to help your customers more easily. Help Topics will specify which department the ticket is forwarded to and which agents have access to it.
Help topic from the admin side:
The administrator has the power to add as many help topics as he wants. Furthermore, an admin has the ability to edit and delete any of the help topics, whether they were created by an agent or by themselves.


Frontend side help topic:
Agents can also develop new support topics for support queries that are connected to specific departments. When creating a new ticket, both the user and the agent can add help topics.

Version History
Here is the detailed version history below
arrowSecurity update.
arrowJust release.
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Extension Details
  • Developer Majestic Support
  • Version 1.0.0
  • PHP version 5.6.20 or greater
  • MySQL version 5.0.15 or greater
  • Apache mod_rewrite module
  • Majestic Support latest version