Customer Service
Agents
Help Topic
$29
The user can search for and choose the topic for which they need help using help topics
Description
Help Topics
Simplify the support process for your end users. Help Topics ensure accurate ticket assignment by identifying exactly where customers need assistance.
Structured Ticket Routing.
Admin Management
Administrators can create, edit, or delete an unlimited number of help topics to categorize support areas effectively.
Agent Flexibility
Agents can develop new support topics specific to their departments, available for both users and staff during ticket creation.
Majestic Support’s Help Topics extension organizes your workflow by directing inquiries to the right place. By categorizing requests, you specify exactly which department and agents handle each case.
Master Your Categorization
Empower your customers to find help faster while keeping your backend operations perfectly sorted:
- Targeted Forwarding: Automatically route tickets to specific departments based on the chosen help topic.
- Custom Naming: Create as many topics as needed with unique names for different product or service areas.
- Frontend Integration: Allow users to self-select their issue type during the submission process for better clarity.
- Access Control: Help Topics define which agents have visibility and access to specific ticket streams.
Requirements
This extension requires Majestic Support installed and activated on your WordPress site.
PHP version 5.6.20 or greater (8.1 recommended)
MySQL version 5.0.15 or greater
Active Departments configured in Majestic Support
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
