Customer Service
Agents
Knowledge Base
$49
Stop wasting time on repetitive inquiries, build your knowledge base, and organize your solutions into categories for users
Description
Knowledge Base
Empower customers with self-service solutions. A comprehensive knowledge base reduces ticket volume by providing instant answers to frequently asked questions and product guides.
Organized Self-Service.
Admin Control
Create and edit multiple knowledge bases organized by subject, product demos, or specific business departments.
Agent Contributions
Allow agents to build solutions and attach files, ensuring users have access to the latest technical documentation.
Majestic Support’s Knowledge Base extension is primarily used to help answer basic customer queries instantly. It saves your customers from waiting for a response and significantly reduces the daily ticket load on your team.
Master Your Documentation
Build a robust repository of information to assist your users 24/7:
- Multiple Bases: Organize different knowledge bases for various products, services, or company information.
- File Attachments: Support for various file types as configured by the admin to provide deep technical assistance.
- User Dashboard: A dedicated area where users can explore topics and find answers before opening a ticket.
- Dynamic Updates: Both admins and agents can contribute to and edit the knowledge pool as product features evolve.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Security update.
Just release.
