Customer Service
Agents
Ticket Overdue
$29
Define rules or set a specific time interval for making tickets automatically overdue
Description
Overdue Tickets
Never let a customer wait too long. Automatically track and flag tickets that exceed your response time limits, ensuring every inquiry gets the timely attention it deserves.
SLA and Response Tracking.
Priority Timing
Set different overdue thresholds based on ticket priority and urgency, ensuring high-stakes issues are flagged first.
Manual Overrides
Administrators and agents can manually label or unmark a ticket as overdue with a single click to manage workload precision.
Majestic Support’s Overdue Tickets extension identifies conversations that have not been resolved or responded to in a timely manner. By automating the tracking of response limits, you can maintain high standards of customer satisfaction.
Master Your Service Standards
Maintain total control over your team’s response times with professional-grade monitoring:
- Auto-Overdue Rules: Automatically trigger overdue status when agents fail to respond within the admin-specified time limit.
- Overdue Tags: Tickets clearly display an “Overdue” tag in the list view, making them impossible to miss.
- Cron Integration: Utilizes system cron jobs to check ticket statuses regularly and maintain real-time accuracy.
- Urgency Filtering: Assign priorities based on subjects, allowing the system to monitor critical tickets more strictly.
Extension Details
Version History
Redesigned plugin interface with a modern, cleaner, and more user-friendly experience.
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release.
