Customer Service
Agents
Ban Email
$29
With Ban Email, you can limit a user’s ability to create new tickets by blocking their email address
Description
Ban Emails
Control access to your support system by blacklisting specific email addresses. Prevent unwanted traffic and restrict non-compliant users from creating new tickets or receiving replies.
Advanced Access Control.
Targeted Blacklisting
Admins can manually add email addresses to a rejection list, ensuring no future tickets are accepted from specified senders.
Agent Enforcement
Agents can ban users directly from the ticket details page on the frontend, with the flexibility to lift the ban at any moment.
Majestic Support’s Ban Emails extension gives you absolute control over your helpdesk environment. By blacklisting problematic email addresses, you protect your team’s bandwidth and maintain a high standard of service for valid users.
Master Your Helpdesk Security
Maintain a clean and professional support queue by restricting access to unwanted senders:
- Communication Blockade: Banned users are restricted from creating new tickets and cannot receive or respond to existing ticket replies.
- Proactive Prevention: A popup notification automatically informs restricted users of their status whenever they attempt to generate a new request.
- Read-Only Access: While banned users can still browse the client site, their ability to interact with the support infrastructure is completely disabled.
- One-Click Management: Easily manage your block list from the admin dashboard or directly within active support threads.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
