Customer Service
Agents
Easy Digital Download
$39
Learn about a customer’s purchase directly from the support dashboard by integrating Majestic Support with your EDD store
Description
EDD Integration
Sync your digital storefront with expert support. Empower Easy Digital Downloads customers to open tickets directly from their purchase history while automating license verification for your staff.
Verified Digital Support.
Direct Account Gating
Customers can initiate support requests straight from their EDD account screen, keeping the help process tied to their specific purchase history.
Software Licensing Sync
Automatically validate license keys at the time of submission. If a key is expired or invalid, the system prevents the ticket from being created.
Majestic Support’s Easy Digital Downloads extension provides a seamless bridge between your store and your helpdesk. By requiring an active and valid license key for ticket submission, you ensure your staff’s time is dedicated to legitimate, paying customers.
Master Your Digital Storefront Support
Maintain total control over software support and order verification with specialized EDD tools:
- One-Click Configuration: Admins can enable license verification for new tickets with a single toggle in the settings menu.
- In-Ticket Order Details: Agents can click an order number inside any ticket to instantly view the full purchase breakdown.
- Supplier Management: Allow third-party suppliers to handle their own support tickets through frontend submission, removing the need for separate agent accounts.
- Integrated Form Fields: The add-on automatically appends “Order Number” and “Product License” fields to your support forms for immediate context.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release 1.
