Customer Service
Agents
FAQ
$39
Provide answers to common user questions with the FAQ extension before they become tickets
Description
FAQs
Empower users with instant self-service. Create unlimited FAQs to answer basic customer queries and provide important information in advance, significantly reducing the repetitive ticket load on your team.
Streamlined Knowledge Sharing.
Unlimited Creation
Establish an infinite number of FAQ entries. Turn repetitive support tickets into public solutions with just a few clicks from the admin dashboard.
User Menu Integration
Users can find answers to basic queries directly through their own menu, allowing them to resolve issues without waiting for an agent.
Majestic Support’s FAQ extension is an essential tool for any modern helpdesk. It allows your team to store important information in advance, providing solutions to basic customer queries that they might not find elsewhere.
Master Your Self-Service Library
Maintain a highly efficient support system by converting common friction points into instant answers:
- Manual FAQ Entry: Admins can manually curate a list of top questions based on recent support trends and agent feedback.
- Agent Side Management: Agents can view and help manage the FAQ pool, ensuring the most accurate and up-to-date technical solutions.
- Direct User Access: A dedicated section in the user dashboard makes it easy for customers to explore help topics on their own.
- Workload Reduction: Prevent new tickets from being created for issues that have already been addressed in your public library.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release.
