Customer Service
Agents
Private Note
$39
Add private notes to a ticket and share crucial information internally with your agents, this private note is not visible to the customer
Description
Private Notes
Consult with your team behind the scenes. Add internal details, code snippets, or attachments to tickets that remain completely invisible to the customer.
Internal Collaboration Tools.
Staff Only Visibility
Ensure internal discussions stay private. Notes are only visible to administrators and agents, never to the client.
Rich Media Support
Agents can attach files, paste code snippets, or use blockquotes to provide full context for complex support cases.
Majestic Support’s Private Notes extension provides a secure space for team consultation. Document the most important aspects of an issue to simplify handovers and keep sensitive data within your team.
Enhance Your Support Intelligence
Streamline agent communication and solve cases faster with dedicated internal tools:
- Internal Note Editor: Highlight key points using bullets, links, and tags within a professional editor.
- Case Handovers: Make it easier for new agents to catch up on a ticket’s history through archived internal notes.
- Secure Attachments: Upload relevant documentation or screenshots that only your staff should see.
- Granular Control: Administrators and agents can easily append notes to any active ticket conversation.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release.
