Customer Service
Agents
Ticket History
$29
Show the whole history of the ticket, including its status and any action taken in response to it
Description
Ticket History
Gain total visibility into every interaction. The Ticket History add-on provides a comprehensive activity log of every action taken by agents and admins, from ticket creation to resolution.
Complete Activity Logging.
Admin Overview
Monitor the entire lifecycle of a ticket with a single click, from arrival to agent reactions and final closure.
Audit Details
Keep a detailed record of dates, times, and specific actions taken on each ticket, accessible to both agents and admins.
Majestic Support’s Ticket History extension is crucial for any professional support system. It allows you to view all interactions related to a particular ticket, ensuring you have a permanent record whether the ticket is open or closed.
Master Your Support Audit
Maintain complete transparency and accountability within your support team with professional logging:
- One-Click Insights: Get an immediate overview of all activities that have occurred on a ticket within the sidebar.
- Interaction Tracking: See exactly when a ticket arrived, how an agent responded, and every subsequent update.
- Time-Stamped Logs: Every log entry includes the date and time, providing a clear timeline for performance reviews.
- Permanent Records: Ensure no action is lost, even after a ticket has been resolved and moved to the archives.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
