Customer Service
Agents
Feedback
$49
To enhance the quality of your services, ask your customers to complete a survey when a ticket is closed
Description
Customer Feedback
Enhance your service quality by listening to your customers. Automatically gather ratings and comments on agent performance as soon as a support ticket is resolved.
Performance Insights.
Admin Oversight
Examine every comment and rating. Track agent efficiency and service quality to make data-driven business decisions.
Agent Development
Agents can access their own ticket reviews, allowing them to learn from client feedback and improve their support work.
Majestic Support’s Customer Feedback extension allows you to bridge the gap between service delivery and customer satisfaction. By delivering a survey link immediately upon ticket closure, you capture real-time sentiments about your team’s performance.
Master Your Service Evaluation
Fine-tune how you collect insights with professional feedback parameters:
- Automated Surveys: A survey link is automatically sent to the user’s email once their support ticket is closed.
- Custom Delays: Admins can choose the exact number of hours or days to wait before triggering the feedback request.
- Success Messaging: Customize the confirmation message users see after they submit their feedback form.
- Performance Tracking: Identify exactly which agents are gaining or losing clients based on their specific ticket reviews.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
