Help Topic

Help Topics will simplify the support process for your end users and ensure accurate ticket assignment and timely responses. Help Topics are helpful in locating the area where customers require immediate assistance. By adding this add-on, create as many help topics as needed with different names for areas to help your customers more easily. Help Topics will specify which department the ticket is forwarded to and which agents have access to it.

The administrator has the power to add as many help topics as he wants. Furthermore, an admin has the ability to edit and delete any of the help topics, whether they were created by an agent or by themselves.

Agents can also develop new support topics for support queries that are connected to specific departments. When creating a new ticket, both the user and the agent can add help topics.

Here is the detailed version history below