Keep your customers updated on the latest trends. Announcements alert users about help desk-related information such as service updates, server issues, and license renewal. With this add-on, make unlimited announcements against various categories to explore information associated with the help desk.
Add announcements:
An admin can add multiple announcements for different categories to share information with users. The announcement list view allows you to view, edit, and delete announcements.
Agents can share information with users by adding a variety of announcements for various categories. The agents can see, edit, and delete announcements by using the announcement list view.
Explore announcements:
All announcements are accessible to users from their dashboards. To view an announcement’s complete details, click the announcement’s title in the announcements list.
User announcements view:
A user can view the details and learn more about the announcements by clicking the title of the announcement in the list.
Security update.
SMTP
$29
Ticket Actions
$19
Ticket History
$29
Agents
$49