Customer Service
Agents
Email CC
$29
Send the exact copy of the email to the provided email address with Email CC or BCC
Description
Email CC & BCC
Expand your communication reach. Add multiple recipients to ticket notifications using standard CC and BCC options, ensuring all stakeholders stay informed without compromising privacy.
Advanced Recipient Management.
Carbon Copy (CC)
Manually add multiple email addresses to receive copies of all ticket notifications and responses automatically.
Blind Copy (BCC)
Keep recipients hidden from others. BCC addresses receive every sent email while remaining invisible to the main recipient.
Majestic Support’s Email CC & BCC extension functions just like your favorite email client. It allows you to loop in managers, secondary contacts, or third-party vendors without manually forwarding every update.
Master Your Notification Reach
Maintain transparency across your organization with professional carbon copy tools:
- Template Integration: CC and BCC addresses are automatically included in all available email notification templates.
- Privacy First: BCC recipients can see the main “TO” address, but no other recipients can see who is added in the BCC field.
- Manual Flexibility: Easily add or remove extra recipients at the time of ticket creation or during a specific response.
- Stakeholder Visibility: Ensure supervisors or relevant team members get an exact copy of the conversation thread in real-time.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Security update.
Just release.
