Customer Service
Agents
Auto Close Ticket
$29
Manage abandoned tickets, and set rules for tickets over time, and those tickets will be closed automatically after a certain period
Description
Ticket Auto
Close
Automate your inbox cleanup by closing tickets that users have neglected to respond to. Set custom rules to handle inactive conversations and encourage resolution.
Smart Inactivity Handling.
Custom Thresholds
Admins can specify the exact number of days of user inactivity required before a ticket is automatically moved to closed status.
Warning Notifications
Remind customers about their open tickets automatically. Close the case only after multiple reminders go unheeded.
Majestic Support’s Ticket Auto Close extension solves the problem of manual ticket maintenance. Instead of hunting through open tickets, set rules that clean up the mess and encourage users to assist in resolving their issues.
Master Your Queue Efficiency
Maintain a focused and productive support environment by automating the lifecycle of every inquiry:
- Rules-Based Closing: Automatically close tickets when you’ve provided a response but the customer hasn’t replied.
- Configuration Control: Find auto-close settings directly within your ticket configuration dashboard after activation.
- Clean Workspace: Automatically remove neglected tickets to keep your agents focused on active, urgent cases.
- Engagement Reminders: Use future warning email features to prompt customers before their tickets are permanently closed.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
