Knowledge Base

Knowledge bases are primarily used to help answer basic customer queries. A knowledge base saves your customers from asking you questions and waiting for you to respond. With this add-on, you may add several knowledge bases and organize solutions by various subjects to assist users. In the end, it also reduces the number of tickets that you receive.

An administrator can add and edit multiple knowledge bases, and they can be organized by questions that users frequently ask about things like how to utilize your products and services, video demos, company information, and knowledge of various business departments.

Agents can also add multiple knowledge bases and attach multiple files to a knowledge base (in attachments, agents can only attach those types of files that will be configured in the settings by the admin) to provide customer assistance.

Users can access the knowledge base from their dashboard and get assistance and answers to their questions.

Here is the detailed version history below