Customer Service
Agents
Email Piping
$49
Email piping is the process of automatically turning incoming emails into support tickets without manual data entry
Description
Email Piping
Convert emails directly into support tickets automatically. Allow customers and agents to communicate effortlessly without ever needing to log into the support website.
Seamless Email Integration.
Automatic Import
The system automatically scans your support inbox at defined intervals, importing messages and clearing the inbox for organization.
Direct Replies
Simply replying to a notification email adds the message to the ticket conversation instantly, keeping the workflow within your inbox.
Majestic Support’s Email Piping extension automatically imports emails from a designated support address into your ticket system. This enables customers to open and respond to tickets without ever logging into a client area.
Master Your Email Support Workflow
Bridge the gap between your email provider and your support desk with professional-grade automation:
- Log-free Access: Clients can open new tickets just by sending an email to your support address.
- Defined Intervals: Use WordPress cron or custom settings to check your inbox every half hour or at your preferred pace.
- Host Compatibility: Support for various email hosting types and providers through native settings.
- Instant Notifications: Fresh email notices are sent whenever a client opens a ticket or an agent responds.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
