Customer Service
Agents
Max Tickets
$29
Admins can limit the number of tickets that users can create as well as the number of tickets that agents can open individually
Description
Ticket Limit
Prevent support overload and manage traffic effectively. Control your helpdesk’s capacity by setting precise limits on how many tickets users can create and agents can handle at once.
Advanced Traffic Control.
User Constraints
Easily configure the maximum number of tickets a single user can create to prevent spam and excessive service requests.
Agent Quotas
Limit the number of open tickets an agent can manage simultaneously to ensure high-quality, focused customer support.
Majestic Support’s Ticket Limit add-on is designed to protect your support services from massive traffic spikes. By installing this extension, administrators gain the ability to enforce strict quotas on ticket creation and management.
Master Your Helpdesk Capacity
Maintain a stable and responsive environment by fine-tuning your system limits:
- Creation Thresholds: Prevent individual users from overwhelming your team by capping their total ticket count.
- Workload Balancing: Control the number of tickets agents can have active at once to avoid burnout and slow response times.
- Simple Configuration: Access all limit settings directly within the standard ticket settings menu after activation.
- Seamless Enforcement: Users are automatically blocked from submitting new inquiries once they hit their admin-defined limit.
Extension Details
Version History
Security update.
Security update.
PHP 8.1 compatibility.
Security update.
Just release.
