It’s simple for your customers to open a ticket from their account page thanks to the Easy Digital Downloads add-on. Access to customer orders and popular products will be simple for your support staff. When Majestic Support is integrated with your EDD store, customers may create new tickets directly from the EDD account screen. Your customers can open a ticket immediately from their purchase history to make it simple for them to receive assistance with one of their purchases.
An admin will easily enable the option of verifying the license on ticket creation with just one step from the settings.
The order number and the product license are two additional fields that the software licensing integration adds to the ticket submission form. An active and valid license key is required to submit a ticket, and the product licensing is validated at that time.
After clicking the order number, agents can see all of the order details. Your suppliers can also manage support tickets using the Frontend Submission integration, eliminating the requirement for a separate agent user account.
Activate the license keys and verify that they are valid and have not expired. If the license key you entered is expired or invalid, a support ticket for the product will not be created.
Security update.Just release 1.
Ticket Actions
$19
User Options
$19
Ban Email
$29
Auto Close Ticket
$29