SMTP

SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving e-mail. SMTP is an important part of the email system, as it provides a reliable way to send and receive messages between servers and clients. It is used by almost all email systems and is an essential component of the Internet’s email infrastructure.

SMTP servers are configured specifically to make sure that your emails are delivered to recipients’ inboxes rather than the spam folder. By adding this add-on, Admin can set a custom email protocol for sending and receiving emails in support tickets.

To send and receive emails, administrators will configure the system email to use SMTP or add a custom email protocol. In Majestic Support, navigate to the add system emails page and select SMTP.

To configure an SMTP server for a helpdesk system, you will need to gather some information about the server and the email accounts that you want to use to send and receive messages. Add the address and port number of the SMTP server you want to use. By hitting “Check Settings” you can test the connection to the SMTP server by sending a test email message. If the test is successful, you can begin using the system to send email messages through the SMTP server.