Ticket Closed Reason

Empowers users to provide clear and concise explanations for why customer service tickets are being closed.

The ticket closed reason refers to the explanation or justification for why a customer service ticket or support request was closed or resolved. This information is typically used by support teams to track the status of customer inquiries and to improve the customer experience by identifying areas for improvement. The closed reason could be anything from “Issue Resolved” to “Duplicate Request” or “Invalid Request.”

So close tickets with confidence: This add-on provides users with the ability to quickly and easily send a reason for ticket closure. It helps support teams manage their workload more effectively and provides better customer service. Simply press the ticket close button from the ticket details page and add a closure reason.

No More Confusing Closures; Add Specific Reasons:

When you click the close button, a form for adding a ticket closure reason appears, allowing you to enter a specific reason. The form contains a pool of predefined reasons to choose from, as well as the option to add a custom reason. Simply select your preferred reason from the options provided or enter your own through the “Other” option. After specifying your reason, simply submit it for a clear and concise record of every ticket closure.

With the Ticket Close Reason Add-on, once a ticket has been closed, the reason for its closure is clearly documented and visible. The screenshot below showcases the clarity provided by the user.

 Predefined Reasons:

Add as many predefined ticket close reasons as you like. The administrator and agents can each establish their own list of predefined reasons using this add-on. By clicking the “add reason” button, you can add a new reason to the list of added reasons shown on the screen below.

Flexibility In Reason Selection:

In the settings section, administrators are given the power to tailor the ticket closure process to meet their specific needs. With the ability to choose between the “single” or “multiple” reason options, administrators can customize the experience for their users. If the “multiple” option is selected, users will have the freedom to add both pre-determined reasons and their own unique explanations for closing a ticket. However, if the administrator opts for the “single” choice, users will only have the option to select either a pre-determined reason or provide a custom reason.

This versatility allows administrators to create a streamlined and appealing process for their users, resulting in a seamless and enjoyable experience for them. Upgrade your support system today and experience the difference!

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Extension Details
  • Developer Majestic Support
  • Version 1.0.0
  • PHP version 5.6.20 or greater
  • MySQL version 5.0.15 or greater
  • Woocommerce
  • Woocommerce subscriptions plugin
  • Apache mod_rewrite module
  • Majestic Support latest version