Add-Ons

Agents $49
Add agents and assign roles and permissions to provide assistance and support for customer support tickets
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Multi Forms $49
Create multiple custom ticket forms with different custom fields for each request type that you support
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Email Piping $49
Email piping is the process of automatically turning incoming emails into support tickets without manual data entry
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Agent Auto Assign $49
Make the ticket assignment process automatic and assign the most qualified agent to your tickets with conditions.
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Private Note $39
Add private notes to a ticket and share crucial information internally with your agents, this private note is not visible to the customer
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Merge Tickets $49
Merge one or more tickets into another if you receive two support requests from the same end user about the same issue
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Help Topic $29
The user can search for and choose the topic for which they need help using help topics
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Auto Close Ticket $29
Manage abandoned tickets, and set rules for tickets over time, and those tickets will be closed automatically after a certain period
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Knowledge Base $49
Stop wasting time on repetitive inquiries, build your knowledge base, and organize your solutions into categories for users
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Ticket Overdue $29
Define rules or set a specific time interval for making tickets automatically overdue
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Time Tracking $49
Track the amount of time spent on each customer support ticket without losing focus and enhance team productivity
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Ticket History $29
Show the whole history of the ticket, including its status and any action taken in response to it
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Paid Support $39
The simplest approach to effectively manage payments for premium help is through paid support
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Private Credentials $39
Customers will enter sensitive information on tickets, and this add-on is designed to help you keep that information secure
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Ticket Closed Reason $29
Empowers users to provide clear and concise explanations for why customer service tickets are being closed.
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Canned Response $39
Make ready-made responses to the most common questions in the tickets to swiftly address client issues
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Max Tickets $29
Admins can limit the number of tickets that users can create as well as the number of tickets that agents can open individually
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Feedback $49
To enhance the quality of your services, ask your customers to complete a survey when a ticket is closed
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Ticket Actions $19
Ticket action options allow you to execute additional actions on tickets
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Export $39
Easily export ticket data and performance report data from your helpdesk to an Excel spreadsheet with our efficient and user-friendly solution
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Email CC $29
Send the exact copy of the email to the provided email address with Email CC or BCC
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User Options $19
User options enable you to define roles for new users when they are registered
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SMTP $29
SMTP enables you to add custom mail protocols to send and receive emails with the support ticket system
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Multi Language Email Templates $29
Create multi-language email templates for all default email templates to send customers emails in the language that they prefer
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Downloads $39
Downloads can be very helpful for users who are looking to obtain the necessary information to resolve issues
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Announcements $39
Make an unlimited number of announcements related to the support system to encourage customer interaction
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Ban Email $29
With Ban Email, you can limit a user's ability to create new tickets by blocking their email address
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FAQ $39
Provide answers to common user questions with the FAQ extension before they become tickets
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Admin Widgets $39
Get immediate data on your support operations as soon as you log into your WordPress administration area
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Desktop Notifications $49
You'll be informed of anything that occurs on your support system by the desktop notifications
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WooCommerce $29
The integration of the support ticket system for WooCommerce with your e-shop makes your support better and more professional
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Mailchimp $19
Manage your email marketing campaigns directly from your help desk by adding new user accounts to your Mailchimp email list
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Internal Mail $29
Send messages internally about support tickets and other issues between agents with internal mail
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Front-End Widgets $29
Frontend Widgets include several widgets that can be used to enhance the plugin's functionality in various areas of the website
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Envato $29
Clients won't be able to open a new ticket using the Envato Validation plugin if they don't have a valid Envato license.
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Easy Digital Download $39
Learn about a customer's purchase directly from the support dashboard by integrating Majestic Support with your EDD store
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